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Shipping & Return Policy

Welcome to dottivo.shop. We are committed to delivering your orders quickly and ensuring customer satisfaction.

Shipping Policy

• Orders are processed within 1–3 business days after payment confirmation.

• Estimated delivery time is 7 business days, depending on your location and courier availability.

• Once your order is shipped, tracking details will be shared via email or SMS if available.

• Shipping delays caused by natural events, courier issues, or public holidays may occasionally occur.

Return Policy

We offer a 5-day return policy from the date of delivery.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.

• The product should be returned with original packaging and accessories.

• Returns must be requested within 5 days of receiving the order.

Non-Returnable Items

• Used or damaged products

• Items damaged due to customer misuse

• Products without original packaging

Refund Process

• Once we receive and inspect the returned item, we will notify you regarding approval of the refund.

• Approved refunds will be processed within 5–7 business days to the original payment method.

Contact Support

For shipping, return, or refund-related queries, contact us at:

Email: dottivo.shop@gmail.com

Thank you for shopping with dottivo.shop.